Customer service representative

JOB OPENING📮📮📮

Job Title: Customer Service Representative
Location: Central Business District, Abuja (FCT)

Job Description
* A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
* The best CSRs are genuinely excitedto help customers. They’re patient, empathetic, and passionatelycommunicative. They love to talk and understand the value of good communication skills.
* Customer service representativescan put themselves in their customers’ shoes and advocate for them when necessary.
* Customer feedback is priceless, and these CSRs can gather that for you.
* Problem-solving also comes naturally to customer care specialists.
* They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
* The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities
Customer Service Responsibilities list:
* Managelargeamounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service teamsales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers.
Requirements and skills:
* Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively.

Interested and qualified candidate should send their CV to: hq.thronegrouphr@gmail.com using the Job Title as the subject of the email.